Returns & Exchanges

At Pearl River Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original, unused condition with all packaging and tags intact before initiating the return process.

• 2.
  Contact Support

  Email our customer service team with your order number and the list of items you wish to return to receive a Return Authorization number.

• 3.
  Package Your Items

  Securely pack the merchandise in its original box or a sturdy mailing envelope and include a copy of your original packing slip.

• 4.
  Ship and Track

  Send your package to our returns department using a trackable shipping method and wait 5-7 business days for your refund to be processed.